Upon starting Outlook I get the message that errors have been detected and that I need to run the Inbox Repair tool.
Where can I find that?
The Inbox Repair Tool can be started with scanpst.exe. The location of this file is different for almost every version of Outlook and it sometimes also depends on which language of Outlook you have installed and even if you have it installed on a 32-bit version of Windows or 64-bit version of Windows. There has to be some sort of price for this level of inconsistency
You can use OutlookTools (free) to locate it for you. Below you’ll find an overview of the default locations of scanpst.exe throughout the versions of Outlook.
When you need step-by-step instructions how to use scanpst.exe see: Using the Inbox Repair Tool (scanpst.exe).
Outlook 2016 / Office 365
| 32-bit Windows | C:Program FilesMicrosoft OfficeOffice16 |
| 64-bit Windows | C:Program Files (x86)Microsoft OfficeOffice16 |
| 64-bit Outlook | C:Program FilesMicrosoft OfficeOffice16 |
| Click-to-Run | C:Program FilesMicrosoft Officerootoffice16 |
Outlook 2013
| 32-bit Windows | C:Program FilesMicrosoft OfficeOffice15 |
| 64-bit Windows | C:Program Files (x86)Microsoft OfficeOffice15 |
| 64-bit Outlook | C:Program FilesMicrosoft OfficeOffice15 |
| Click-to-Run | C:Program FilesMicrosoft Officerootoffice15 |
Outlook 2010
| 32-bit Windows | C:Program FilesMicrosoft OfficeOffice14 |
| 64-bit Windows | C:Program Files (x86)Microsoft OfficeOffice14 |
| 64-bit Outlook | C:Program FilesMicrosoft OfficeOffice14 |
Outlook 2007
| 32-bit Windows | C:Program FilesMicrosoft OfficeOffice12 |
| 64-bit Windows | C:Program Files (x86)Microsoft OfficeOffice12 |
Outlook 2003
| 32-bit Windows | C:Program FilesCommon FilesSystemMSMAPI<locale ID> |
| 64-bit Windows | C:Program Files (x86)Common FilesSystemMSMAPI<locale ID> |
Outlook 2002/XP
C:Program FilesCommon FilesSystemMAPI<locale ID>scanpst.exe
Outlook 2000
C:Program FilesCommon FilesSystemMAPI<locale ID>NTscanpst.exe
Outlook 97 / Outlook 98
C:Program FilesCommon FilesWindows Messagingscanpst.exe
Notes
Note 1:
The <locale ID> is a number to identify your language of Office. You can find an overview of the numbers here. You need to look in the “LCID Dec” column for the correct number.
Note 2:
When you connect to an Exchange server and need to check your local cache (ost-file) for errors you’ll need to run scanost.exe. You can find this in the same location as scanpst.exe except for Outlook 97/98/2000 and Outlook 2010. These versions of Outlook don’t have the scanost.exe feature. In this case, rename the ost-file to .old and Outlook will rebuild a new cache from the Exchange mailbox.
Note 3:
If scanpst.exe is unable to fix your pst-file, then it is too badly corrupted. You can then try repairing or salvage recoverable items via a 3rd party recovery tool such as DataNumen Outlook Repair (for pst-files) or DataNumen Exchange Recovery (for ost-files).
If you decide to order use DNC-PUXB-HT to get a discount.
A simple “OUTLOOK NOT RESPONDING” error dialog box can ruin your entire workday.Microsoft Office's Outlook has an inbuilt inbox repair tool called Scanpst.exe. This inbox repair tool scans the PST file and fixes the corruption or damage done to the file, making it ready to be accessed. What if you encounter an “Outlook Repair tool Not Responding” error at a time like this. This means that the Outlook repair tool itself stopped working.
Fortunately, there is an alternate to this inbox repair tool. Unlike Scanpst which has a lot of draw backs that shall be discussed later, this Remo Repair Outlook PST tool is very efficient and can be extremely handy at times of PST file corruption scenarios.
Hence, scanpst.exe cannot be considered as your cure-all for PST related problems. When this tool initiates repair on a corrupted Outlook PST file, it refers the storage table which has information about the files and folders. After the comparison it corrects any minor changes in file formats or structures. Hence only minor corruptions can be repaired using this Microsoft Outlook Inbox Repair Tool.
On certain occasions this repair process involves disposing corrupted information. As the inbox repair tool works on the original PST file, you might permanently lose your Outlook information. Due to various reasons, this Outlook repair tool is known to freeze or stop responding when the repair is in progress.
If this tool stops responding, a simple termination of task can fix the corruption issues. But it is not always going to work. There are various reasons for this situation that shall be discussed later. The bigger concern however is how frequent this error shows up.
What are the causes of Outlook inbox repair tool not responding error?
- Improper Outlook shutdown
- CRC errors in hard drive
- Bad sectors in hard drive
- Add-ins interfering with functionality.
- When Outlook data file size exceeds its maximum size limit
- Malware or virus infected files.
- Outdated MS Outlook.
Each of these causes have a different trouble shooting methodology. As discussed above the limitations and the causes of this error reflect the inability of Scanpst.exe. These draw backs define the need for a more efficient tool to repair Outlook PST files.
Remo Repair Outlook (PST) : A Reliable Alternative tool for Scanpst.exe
Remo Repair Outlook PST is a fine tool with clear insight into fixed block schema of PST files. It is designed to answer to most of your PST related problems including “Microsoft inbox repair tool not responding” error in Outlook 2016, Outlook 2013, 2010, 2007, and previous Outlook versions.
While repairing corrupt PST files and file systems is Remo Software’s stronghold, they have designed this repair tool with precision to make it a one stop solution for all your PST related problems.
To make it more clear the following check list comparing how Remo Repair Outlook is better than the inbuilt Outlook pst repair tool has been presented:
| Scanpst.exe | Remo Repair Outlook |
|---|---|
| Scanpst.exe works on the original PST file hence any changes cannot be reverted. | Remo Repair works on a copy of your PST file avoiding any damages to your original file. |
| Scanpst has a more straight forward approach and permanent data loss is highly possible. | Avoids permanent loss of information on your PST file by working on a copy, so that you always have your original untouched. |
| Only capable to repair minor corruptions. | Can overcome severe corruptions and oversized PST problem. |
| Cannot recover deleted messages. | Remo repair has a virtue of recovering your deleted messages / mails. |
| When essential information of header with regards to a mail is lost, scanpst dispenses them and they cannot be retrieved. | Mails that have lost header information due to corruption called orphaned files can also be retrieved and categorized as lost and found. |
| Does not have smart scan feature. A default scan method is implemented. | There is an additional feature called smart scan in Remo repair Outlook. This feature further enhances the scan methodology and deeply scans the file for severe corruptions and deleted mails in order to recover. |
| A report of number of files is provided however there is no preview. | The extracted files can be previewed and you can refine your extraction by choosing specific files. |
Here’s how to repair a PST file when your Outlook repair tool is not responding:
Step 1: Download and Install free demo version of Remo Repair Outlook [PST] tool.
Step 2: After launching the software, the main screen has three options listed. Select appropriate option according to their description below and click on Next:
Open Default PST File:This option finds the default location of your PST file.
Select PST File Manually:This option will let you manually choose the path of your PST file if you happen to know the location
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Find All Your PST Files:All the PST files existing on the disk can be availed when you select this option. Once you click on next select the file you desire to repair.
Step 3: The next screen comprises of two sections:
Step 4: Choice of appropriate scanning method
i. Normal Scan:Select this option if the corruption of your PST is low.ii. Smart Scan:Select this option if there is high level corruption on your file or if you deleted any folder / messages or altered the indexing.
Step 5: Browse destination path to save repaired PST file: Here you can browse for location on your computer to save the fixed PST file post repair.
Step 6: Now clickRepair button
Step 7: The next screen is the preview of all the recovered Outlook items and this concludes the repair process of a PST file using remo repair Outlook [PST]
Now open Outlook and import the repaired Personal folders PST file from the selected location